Integrated CRM Software helps Manufacturers Improve Customer Satisfaction and Operational Efficiency


Berkeley Myles Solutions today announced a significant enhancement to its business control software for manufacturers, which adds comprehensive and integrated Customer Relationship Management (CRM) functionality to the existing powerful business control capability of the software.



[ClickPress, Wed Dec 06 2006] Berkeley Myles Solutions today announced a significant enhancement to its business control software for manufacturers, which adds comprehensive and integrated Customer Relationship Management (CRM) functionality to the existing powerful business control capability of the software.

The CRM functionality in ProgressPlus helps manufacturing companies dramatically improve the way they interact and communicate with their customers and suppliers, helping to increase customer satisfaction and improving operational efficiency.

ProgressPlus facilitates easy and effective communication with individual customers and suppliers, as quotes and orders, invoices, emails, letters, faxes and notes from telephone conversations, are now stored in a single location. This ensures that everyone in the company has immediate and easy access to the most current information about each customer or supplier, complementing the detailed production information already available in the system.

The CRM database in ProgressPlus has a comprehensive set of utilities to allow quick importing and exporting of customer information and activities. For example, with ProgressPlus, companies can create or import a list of new prospects and quickly create an email sales campaign. All of the subsequent customer interactions are tracked in ProgressPlus, allowing detailed analysis about the success of the campaign.

The powerful reporting capabilities in ProgressPlus can be used to create customer reports that help companies understand customer performance and behaviour over a period of time. Using this information companies can identify their most valuable and profitable customers and those that could be a drain on resources.

“Our customers have told us that business is becoming increasingly competitive and that they need to be smarter in the way the deal with customers and suppliers,” said Tony MacBride, managing director of Berkeley Myles Solutions. “The powerful CRM capability of ProgressPlus allows manufacturers to have an accurate view of all the activities with their customers and suppliers and makes this valuable information available across all the areas in their business. We believe that this can help companies become more competitive and drive additional business growth, revenues and profits.”

One of the companies who has been evaluating ProgressPlus is Bristol based Signscape.

“Our industry is extremely dynamic and keeping track of what we are doing with customers and suppliers is becoming increasingly complex - emails, faxes, phone calls, meetings, hand written notes – are just some of the ways our staff interact with customers and suppliers every day, “ said Hamish Paterson, managing director at Signscape.

“Trying to track, store and access this information so that everyone in the company knows what is happening with a particular customer or supplier has been very difficult up to now. After evaluating ProgressPlus, we feel that the CRM capability will allow us to quickly become much more efficient and effective in dealing with customers and suppliers and we think it could be a real competitive differentiator for us.”

Pricing and Availability
ProgressPlus is available now, and all existing Progress customers will receive this new version at no additional cost. ProgressPlus pricing depends on individual customer requirements and configuration. Further information about ProgressPlus can be found at www.progress-plus.co.uk


About ProgressPlus
With over 800 users across the UK, ProgressPlus is one of the leading Business Control systems for manufacturing companies. The software is a proven solution that provides a fully integrated approach to planning, management and administration for all aspects of production processes.

ProgressPlus is ideal for manufacturers who work to customer order and is suitable for both repeat and one-off jobs. It maintains greater control of orders, jobs, workload, materials, labour, equipment utilisation and quality resulting in very real cost and time savings. It provides greater speed and efficiency for production process by minimising re-work thereby reducing waste and ultimately reducing inventory costs.

It also provides senior management with an accurate overview of work in progress to ensure that jobs run efficiently and profitably with all the necessary traceability that leads to better delivery performance and improved customer satisfaction.

ProgressPlus runs on all current Windows operating systems and integrates with financial software including Sage, Pegasus and Quickbooks Software installation and full training is provided, and the software can be customised to meet specific customer needs.

Further information about ProgressPlus can be found at www.progress-plus.co.uk

About Berkeley Myles Solutions Limited
Berkeley Myles Solutions is a software design company specialising in developing systems solutions for manufacturing companies.

The Glasgow-based company has been operating for 10 years and has 15 employees in design, sales, support and training. Their revenues for 2005 were £540,000.


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