CINCINNATI, OH -- 03/04/2005 -- Cincom announced today the results from its recent survey that measures the company's performance in the areas of service and support. The survey of 953 clients who used Cincom service and support in 2004 included all responses, for all calls, for all products in America and Canada.
The Results
-- For "Severity 1" issues, Cincom achieved a 99% on-time response rate.
-- 97% rated Cincom's support personnel as knowledgeable, courteous and
responsive.
-- 97% of customers would recommend Cincom software to others.
Key Differentiator
On average, each member of Cincom's service and support staff has over 15 years of experience in dealing with Cincom's technology products and services.
"Cincom exists to serve our customer, not vice-versa," says Cincom CEO Tom Nies. "In these times of frenetic mergers and acquisitions, customers are often worried about critical customer service and support issues. They want easy access and prompt issue resolution by knowledgeable and courteous personnel. These stellar survey results reflect a steadfast Cincom focused on filling those needs to deliver customer success and moreover, superb satisfaction."
About Cincom
Cincom, The World's Most Experienced Software Company®, builds, sells, and supports software for customer experience management, data access and integration, process automation, manufacturing business solutions, and business communications as well as offers IT and contact center outsourcing. Cincom has served thousands of clients on six continents including BMW, Citibank, Boeing, Northwestern Mutual, Federal Express, Ericsson, Penn State University, Messier-Dowty, Siemens, Rockwell Automation, and Trane.
For more information about Cincom's products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to info@cincom.com, or visit the company's website at www.cincom.com.
CINCOM and The World's Most Experienced Software Company are registered trademarks of Cincom Systems, Inc. All other trademarks belong to their respective companies.
© 2005 Cincom Systems, Inc. All Rights Reserved
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Media Contacts:
CINCINNATI, OH -- (MARKET WIRE) -- 03/02/2005 -- Cincom announced today the results from its recent survey that measures the company's performance in the areas of service and support. The survey of 953 clients who used Cincom service and support in 2004 included all responses, for all calls, for all products in America and Canada.
The Results
-- For "Severity 1" issues, Cincom achieved a 99% on-time response rate.
-- 97% rated Cincom's support personnel as knowledgeable, courteous and
responsive.
-- 97% of customers would recommend Cincom software to others.
Key Differentiator
On average, each member of Cincom's service and support staff has over 15 years of experience in dealing with Cincom's technology products and services.
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"Cincom exists to serve our customer, not vice-versa," says Cincom CEO Tom Nies. "In these times of frenetic mergers and acquisitions, customers are often worried about critical customer service and support issues. They want easy access and prompt issue resolution by knowledgeable and courteous personnel. These stellar survey results reflect a steadfast Cincom focused on filling those needs to deliver customer success and moreover, superb satisfaction."
About Cincom
Cincom, The World's Most Experienced Software Company®, builds, sells, and supports software for customer experience management, data access and integration, process automation, manufacturing business solutions, and business communications as well as offers IT and contact center outsourcing. Cincom has served thousands of clients on six continents including BMW, Citibank, Boeing, Northwestern Mutual, Federal Express, Ericsson, Penn State University, Messier-Dowty, Siemens, Rockwell Automation, and Trane.
For more information about Cincom's products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to info@cincom.com, or visit the company's website at www.cincom.com.
CINCOM and The World's Most Experienced Software Company are registered trademarks of Cincom Systems, Inc. All other trademarks belong to their respective companies.
© 2005 Cincom Systems, Inc. All Rights Reserved
97% of Customers Would Recommend Cincom to Others
Company: Cincom Systems