Dale Carnegie Training program

Dale Carnegie Training India to conduct the following training programme:

1. One day programme on ‘How to Use Customer Service to Turn Transactions into Relationships.

Date: March 16th 2005 Venue: Odessy, Mayfair Hotel, Worli, Mumbai

Timing: 9.00 a.m. to 5.00 p.m.

Dale Carnegie Training has been building world-class relationship skills locally around the globe for 92 years. This program is designed to help the customer service representatives to get maximum results. Participants will learn how to:

Ø Identify current customer needs and anticipate customer expectations.
Ø Overcome objections and negotiate with customers using the three principles of successful negotiation.
Ø Use follow up techniques that build loyalty.
Ø Turn complaining customers into company advocates.
Ø Communicate clearly and concisely.

Fee for the program is Rs. 4,500 per participant

2. A two-day training program on ‘Developing The Leader In You’

Date: March 22nd 2005 & 23rd 2005 Venue: Odessy, Mayfair Hotel, Worli, Mumbai

Timing: 9.00 a.m. to 5.00 p.m.

‘Developing The Leader In You’ seminar is designed to transform you from yesterday's manager to today's leader, thus making you a vital part of your organisation's future.

The programme focuses on how to "superlead" your team instead of "managing" it. Organizations have discovered that pushing an employee to do a job is significantly less effective than pulling them to peak performance. The programme will give you proven ways to win people to your way of thinking, gain co-operation at every level and make people glad to do that which you want to accomplish.

Fee for the program is Rs. 15,000 per participant

For further information, contact:
Suresh Srinivasan on 9820580509 Tulip Fernandes on 22618095