RNLI buoyed by TOPCALL technology

The Royal National Lifeboat Institution is rolling out TOPCALL’s unified communications technology to run alongside its new IP-based telephony system.

The charity is initially implementing TOPCALL technology for staff in its headquarters in Poole, allowing staff to fax from their desktops, receive voicemail messages as email attachments, and access emails as voice messages via any telephone. There are plans to roll out a further 18 major remote sites, totalling over 1,000 users.

The RNLI chose to work with TOPCALL because its system was fully compatible with the RNLI’s Novell GroupWise email system. In addition, its ease-of-use helped keep staff training costs to a minimum.

"As the RNLI operates lifeboats throughout the UK and Republic of Ireland, one of the major benefits is to employees who can access their emails by phone when they are on the road," said Chris Bartlett, RNLI’s network and telecoms manager. "This aspect of the technology is being trialled by a number of users at the moment and we’re rolling it out on a needs-must basis as it is most useful for staff who work remotely."

"As a registered charity, the RNLI is obviously very cost-conscious and maximising its return on investment was clearly a key concern," commented Mark Reynolds, managing director at TOPCALL UK. "Not only is the IP network creating cost-savings which allow valuable resources to be deployed elsewhere, it is also enabling increased efficiency through the roll-out of our technology, which is deployed by charitable organisations as well as
multinational corporations."

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NOTES TO EDITORS

About TOPCALL
TOPCALL (Vienna Stock Exchange: TOPC) is a worldwide provider of mission-critical Unified Communication (UC) solutions. The company delivers UC solutions that allow customers to leverage their prior IT investments (such as CRM and ERP systems) to streamline business processes and create tangible results and a rapid return on investment.

With 25 years of experience and an impressive Fortune 500 customer list, the company has a proven ability to communications-enable all mainstream business processes using all relevant communications media types.

TOPCALL has delivered and supported over 4,000 UC solutions worldwide, offering global support services and on-site consulting. Solutions are available through the Company’s 24 direct sales and support offices and 18 dedicated distributors.

The headquarters of TOPCALL are located in Vienna, Austria. The company is listed on the Prime Market segment of the Vienna Stock Exchange (since December 19, 2002) under the ticker symbol TOPC. Further information is available at http://www.topcall.com.

About the RNLI
The RNLI is a charity and is reliant upon donations and volunteers. It provides a 24/7 search and rescue service every day of the year (to 100 nautical miles out from the coast of the United Kingdom and the Republic of Ireland).

The majority of RNLI crews are volunteers whose everyday jobs can range from doctor, teacher, housewife, hairdresser – and of course to fishermen.

This costs money – currently over £110M each year is spent running the RNLI, (over £300,000 per day) and that's why every donation and legacy - whether large or small, is of value to the RNLI and its volunteer crews.
http://www.rnli.org.uk